Refund Policy

We want you to love what you buy from Luxi Paris. If something isn't right, this policy explains when and how you get your money back.

Eligibility

• Raise a return request within 7 days of delivery.
• Products must be unused and unwashed, in their original packaging with all original tags attached.
• Products that arrive damaged or defective, or that are different from what you ordered, must be reported within 48 hours of delivery with photos.

Non-refundable items

• Products that have been used, washed or altered.
• Products without their original tags or packaging.
• Requests made more than 7 days after delivery.

How to request a refund

Email support@luxiparis.com or WhatsApp us on +91 74287 68779 with your order number, the product, the reason, and a few photos. We confirm eligibility and arrange a pickup, or share the return address if pickup isn't available at your PIN code.

Refund timelines

• Prepaid orders: once the returned product reaches us and passes a quality check, we refund the amount to your original payment method. It usually reflects within 5–7 business days, depending on your bank.
• Cash on delivery orders: we refund to a bank account or UPI ID you share with us, within 5–7 business days of the quality check.
• Shipping and cash on delivery fees are not refundable unless the product was damaged, defective or wrong.

Cancellations

You can cancel an order before it ships by contacting us. Prepaid cancellations are refunded in full to the original payment method.

Exchanges

Prefer a different size or colour? We'll exchange it subject to stock. If the price differs, we refund or collect the difference.

Contact us

Luxi Paris · support@luxiparis.com · +91 74287 68779