Privacy Policy

This Privacy Policy explains how Luxi Paris collects, uses and protects your personal information when you visit our website or buy from us.

Information we collect

• Contact details: your name, mobile number and email address.
• Delivery details: your shipping and billing address and PIN code.
• Order details: the products you buy, order amounts and payment status. Card, UPI and bank details are handled by our payment partner and are never stored by us.
• Account details: if you create an account, your saved addresses, wishlist and bag.
• Usage information: pages you visit, products you view, your device and browser, collected through cookies.

How we use your information

• To process, ship and deliver your orders, and to send order confirmations and delivery updates.
• To provide customer support, returns, exchanges and refunds.
• To keep your account, bag and wishlist working.
• To understand how our store is used and improve it.
• To show you relevant ads on platforms such as Facebook and Instagram, unless you decline marketing cookies.

Sharing your information

We share only what is needed with trusted partners who help us run the store:

• Razorpay, to process payments, including cash on delivery.
• Shiprocket and its courier partners, to ship and deliver your orders.
• Our email provider, to send order and account emails.
• Meta (Facebook and Instagram) and Google Tag Manager, to measure visits and ads, unless you decline marketing cookies.

We never sell your personal information.

Cookies

We use essential cookies to keep your bag and sign-in working. We also use marketing and analytics cookies, which you can decline at any time using "Cookie settings" at the bottom of every page.

Keeping your information safe

We use secure connections (HTTPS), store passwords only in hashed form, and limit access to your information to people who need it to serve you.

How long we keep it

We keep order records for as long as the law requires for tax and accounting. You can ask us to delete your account and the information we no longer need to keep.

Your choices

You can view and update your details in My account, decline marketing cookies, and ask us for a copy of your information or to correct or delete it by writing to support@luxiparis.com.

Contact us

Luxi Paris Daryaganj, Delhi Email: support@luxiparis.com Phone / WhatsApp: +91 74287 68779